Program Partner Award

Since 1992, IHC has partnered with hundreds of health care organizations throughout North America. IHC flagship workshop, Clinician-Patient Communication to Enhance Health Outcomes, has trained more than 160,000 clinicians in the “4Es” of communication (Engage, Empathize, Educate, Enlist). Since 2002, IHC expanded the scope of communication training to the field of veterinary medicine through a grant from Bayer Animal Health. This program, the Bayer Communication Project, provides knowledge, skills, and educational tools to enhance relationship-building with clients and health care teams in veterinary medicine.  Since June 2003, the Project has provided professional development to nearly 300 faculty members from 37 schools of veterinary medicine in the United States, Canada,  Australia, and Portugal.

About the Program Partner Award

IHC launched its Program Partner Award in 1999. The award recognizes partners who have made an extraordinary effort to address the issue of clinician-patient communication within their organizations. Recipients of the award include:

1999 – Veterans Health Administration – Department of Veterans Affairs

2000 – Permanente Medical Group

2001 – Geisinger Health System

2002 – Physicians’ Reciprocal Insurers

2003 – American Academy of Orthopaedic Surgeons

2004 – COPIC Insurance Company

2005 – Affinity Health System

2006 – College of Veterinary Medicine – Washington State University

2007 – ISMIE Mutual Insurance Company

2008 – College of Veterinary Medicine – Michigan State University

The case studies posted here reflect the high level of collaboration between IHC and its program partners. IHC selects one organization for the Program Partner Award and a case study illustrates the achievements and commitment of IHC’s Program Partner.