Coaching for Improved Performance
Overview
Communication skills must be learned. They are not innate. Similarly, some communication approaches must be unlearned because they interfere with the clinician-patient relationship. This is not an easy process. However, it is made easier by periodic one-on-one coaching from a person who understands both the skills to be learned and the process through which they are learned.
Coaching itself requires a set of specific skills. While these skills can be applied to the development of clinician-patient communication skills, they can be applied to other content areas as well. Successful coaching requires role clarity, an understanding of different educational processes, and the skills to implement these techniques.
- Duration 3 Days
- Accreditation Approved for CE
- Available To Clinicians, Non-Clinicians
- Course InformationDownload PDF
Program
Coaching For Improved Performance consists of 24 instructional hours and is usually conducted in three consecutive days. The program uses a small group format with six to twenty-four members in a group. A faculty ratio of one faculty member to every four participants allows for considerable individual attention and for a high level of involvement for all group members.
During the program, participants practice coaching strategies with one another and with clinicians from outside the training group. Standardized patients provide realistic scenarios and “real time” coaching is practiced. Videotaped feedback provides each participant with an opportunity to see him or herself in the coaching role.
Because of the emphasis on practice, participants have an opportunity to develop their own clinician-patient communication skills as well as develop coaching techniques.