Coaching Clinicians for Enhanced Performance
One of the key features of healthcare that patients value and remember is the communication performance of clinicians and healthcare team members. Provider organizations and individual clinicians are being evaluated for their communication skills, and, increasingly, compensated based on their patient satisfaction scores and their ability to work together to meet patients’ needs. Effective patient-centered communication skills are learnable skills. IHC offers intensive, experiential workshops and online courses that build awareness and foundational skills in evidence-based communication techniques. For the best and most lasting improvement of clinicians’ communication skills, research and educational evaluation support the implementation of reinforcement and support following training workshops. Healthcare systems and medical practices that invest in focused communication skill development can expect to see measurable improvements in patient satisfaction scores, clinical outcomes and clinician job satisfaction.
Ongoing clinician support includes periodic one-on-one coaching from a person who understands the clinical environment, identifies and can model the skills to be learned, and appreciates the coaching process through which they can be learned. IHC is experienced providing communication workshops and individualized clinician coaching on a fee-for-service basis to client organizations. As an effective and sustainable alternative, IHC’s Coaching Clinicians for Enhanced Performance (CCEP) will train one or more selected individuals within your own organization to provide individualized clinician coaching and support.
The next Coaching Clinicians for Enhanced Performance faculty development program is scheduled for March 19-21, 2014 in Germantown, Wisconsin. For more information and an application click here.
- Duration 2.5 Days
- Accreditation Approved for CE
- Available To Clinicians, Non-Clinicians
Coaching Clinicians for Enhanced Performance is designed for healthcare professionals who value communication training and model effective patient-centered care through their clinician interactions and teaching and professional development responsibilities. Ideal qualifications include completion of one or more IHC train-the-trainer faculty courses, and/or current teaching experience with IHC or other communication-focused curricula and/or at least 4 hours of face-to-face training in motivational interviewing. Other candidates are welcome to apply and are asked to provide a narrative regarding their skill set, experience and motivation for participating in the course.
The goal of Coaching Clinicians for Enhanced Performance (CCEP) is to enhance learners’ clinician coaching skills through structured practice opportunities.
CCEP consists of 20 instructional hours focused on the following topics:
- Models of learner-centered learning and coaching
- Review of core communication skills
- Setting coaching learning objectives
- Understanding the coaching process
- Motivational Interviewing (MI) as a foundation for clinician assessment and coaching
- Models for clinician intervention
- Issues around implementing clinician coaching
As part off this course, learners will:
- Learn a stepwise process for coaching and providing feedback.
- Practice coaching and balanced feedback techniques via simulation sessions
- Develop a clinician coaching implementation action plan
By the end of the course, learners will be able to:
- Identify and apply assessment tools to understand learning needs and preferences of clinicians.
- Guide clinicians in setting behavioral and performance goals that are specific, measurable, attainable, realistic and timely.
The 2.5 day CCEP course is intense and interactive, conducted over three consecutive days at a host organization and with 8 to 24 learners. All IHC courses are predicated on best practices in clinician-patient communication and emphasize a standard large and small group learning format to provide peer observation, feedback and coaching.
The course combines large group presentations and exercises with small group interactive learning using a faculty-to-learner ratio of 1:4 to allow significant attention to individual support and feedback and paired coaching practice. Each session offers principles, teaches skills and allows learners to practice skills in a controlled environment (small group learning).
During the program, learners practice coaching and feedback strategies with one another and with “simulated” clinicians (actors). The simulations provide realistic and contextually relevant scenarios for “real time” coaching practice. Because of the emphasis on practice, learners have adequate opportunity to refine their own clinician-patient communication skills as well as to develop their coaching and feedback techniques.
IHC will provide each learner with a completed set of educational materials: a coaching manual (with slide scripts, facilitation guides, teaching strategies and tools), coaching training video vignettes, annotated bibliography and a carrying bag.
The Institute for Healthcare Communication is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to sponsor continuing medical education for physicians. The Institute for Healthcare Communication takes responsibility for the content, quality, and scientific integrity of this CME activity. Coaching Clinicians for Enhanced Performance is designated by the Institute for Healthcare Communication as a continuing medical education activity meeting the criteria for up to 20 hours in Category 1 of the Physician’s Recognition Award of the American Medical Association and for nursing continuing education credits.