Workshop-PLUS Clinician-Patient Communication Saturday, November 10 2018, Tucson, Arizona
Every clinician has experienced discomfort or frustration in their interactions with patients. Consider these familiar concerns:
- “I wish I felt more comfortable talking with patients about sensitive subjects. They just clam up when I try to screen for depression or STDs or substance use. I know they aren’t always telling me what I need to know. It’s frustrating to feel people aren’t forthright with me.”
- “So many of my patients seem to have ‘doorknob syndrome.’ Just when the visit is nearly over, they tell what’s really bothering them!”
Communication challenges may center on mismatched assumptions, differing language fluency, and weak connections with patients. These and similar challenges are well documented in the literature to respond to enhanced communication skills. Techniques such as active listening, Ask-Tell-Ask and empathy conveyance help to build trusting relationships with patients, ensure effective and efficient visits and facilitate optimal information sharing.
IHC’s evidence-based communication skills programs give clinicians at every stage of their careers unique opportunities to reflect upon and practice patient communication techniques that are more efficient, effective and patient-centered. The foundational communication model is the 4Es:
• Engaging the person,
• Empathizing with their concerns,
• Educating, using clear, concise language and checking for understanding, and
• Enlisting the patient as a partner and focus of the care.
This full-day interactive workshop brings together IHC’s highly regarded Clinician-Patient Communication to Enhance Health Outcomes skills development workshop in the morning, with an afternoon of contextually relevant skills practice. Trained actors portraying patients use improvisational skills to tailor practice settings to each learner’s interests and goals. Learners benefit from structured and productive feedback, to enhance what they do well.
Tuition Fee: $925.00
Includes workshop, trained simulated patients, lunch, and all curriculum materials.
The Workshop-PLUS program will be held in space donated by American Income Life Insurance Company, 7670 E Broadway Boulevard Suite 203, Tucson, AZ 85710.
Air Travel/Ground Transportation
The Hilton Tucson East is easy walking distance from the course venue. Room rate: $129, plus taxes.
7600 E Broadway Boulevard, Tucson, AZ 85710.
Tel. (520) 721-5600
The Institute for Healthcare Communication is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to sponsor continuing medical education for physicians. IHC takes responsibility for the content, quality and scientific integrity of this CE/CME activity. The Clinician-Patient Communication to Enhance Health Outcomes Workshop-PLUS course is designated by the Institute for Healthcare Communication as a continuing medical education activity meeting the criteria for 6.25 hours in Category 1 of the Physician’s Recognition Award of the American Medical Association.
|8:00 AM - 8:45 AM||Sign-in, Continental breakfast, Welcome|
|8:45 AM - 12:00 PM||Workshop|
|12:00 PM - 1:00 PM||Lunch|
|1:00 PM - 4:00 PM||Skills practice with Simulated Patients|
|4:00 PM - 4:30 PM||Debrief, Evaluation|
To download an application to attend the Workshop-PLUS program Click Here.
For more information contact Teresa Durbin firstname.lastname@example.org
- Duration 1 Day
- Accreditation Approved for CE
- Available To All Healthcare Professionals