Workshop-PLUS The Empathy Effect: Countering Bias to Improve Health Outcomes, Friday, September 28, 2018, Toronto, Ontario
Every member of the healthcare team has interactions that “push our buttons,” try our patience, and trigger judgment. It then becomes difficult for us to convey empathy.
The quality of interactions is important: in clinical conversations with patients and families, in routine work with co-workers and, especially, in emotion-laden, high-stakes situations. Every member of the healthcare team has opportunities to create a welcoming and healing environment for patients, and a supportive work environment.
The Empathy Effect workshop is based on evidence in the literature supporting three key premises:
1. Empathy is healing, and judgment is harmful,
2. Vulnerable populations experience greater harm by judgment and lack of empathy, and
3. We all have judgments, and we can learn to mitigate them.
This experiential communication skills program offers all members of the healthcare workforce unique opportunities to reflect upon and practice communication techniques for effective and consistent empathy conveyance.
This full-day interactive workshop brings together IHC’s highly regarded communication skills development workshop in the morning, with an afternoon of contextually relevant skills practice. Trained actors portraying patients (or families or colleagues) use improvisational skills to tailor practice settings to each learner’s interests and goals. Learners benefit from structured and productive feedback, to enhance what they do well.
Tuition Fee: $925.00
Includes workshop, trained simulated patients, lunch, and all curriculum materials.
St. Joseph’s Health Centre, 30 The Queensway, Toronto, Ontario M6R 1B5, Canada
Air Travel/ Ground Transportation
Toronto Pearson International Airport (YYZ) is an approximately 20-min. drive from the workshop venue.
The airport is served by public transportation (train and bus), taxi and Uber.
Learners’ choice. Contact Teresa Durbin for local suggestions.
The Institute for Healthcare Communication is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to sponsor continuing medical education for physicians. IHC takes responsibility for the content, quality and scientific integrity of this CE/CME activity. The Empathy Effect: Countering Bias to Improve Health Outcomes Workshop-PLUS course is designated by the Institute for Healthcare Communication as a continuing medical education activity meeting the criteria for 6.25 hours in Category 1 of the Physician’s Recognition Award of the American Medical Association.
|8:00 AM - 8:45 AM||Sign-in, Continental breakfast, Welcome|
|8:45 AM - 12:00 PM||Workshop|
|12:00 PM - 1:00 PM||Lunch|
|1:00 PM - 4:00 PM||Skills practice with Simulated Patients|
|4:00 PM - 4:30 PM||Debrief, Evaluation|
To download an application to attend the Workshop-PLUS program Click Here.
For more information contact Teresa Durbin email@example.com
- Duration 1 Day
- Accreditation Approved for CE
- Available To All Healthcare Professionals