Since 1992, IHC has partnered with hundreds of health care organizations throughout North America. IHC flagship workshop, Clinician-Patient Communication to Enhance Health Outcomes, has trained more than 160,000 clinicians in the “4Es” of communication (Engage, Empathize, Educate, Enlist). Since 2002, IHC expanded the scope of communication training to the field of veterinary medicine through a grant from Bayer Animal Health. This program, the Bayer Communication Project, provides knowledge, skills, and educational tools to enhance relationship-building with clients and health care teams in veterinary medicine. Since June 2003, the project has provided professional development to nearly 300 faculty members from 37 schools of veterinary medicine in the United States, Canada, Australia, and Portugal.
About the Program Partner Award
IHC launched its Program Partner Award in 1999. The award recognizes partners who have made an extraordinary effort to address the issue of clinician-patient communication within their organizations. Recipients of the award include:
1999 – Veterans Health Administration – Department of Veterans Affairs (view case study)
2000 – Permanente Medical Group (view case study)
2001 – Geisinger Health System (view case study)
2002 – Physicians’ Reciprocal Insurers (view case study)
2003 – American Academy of Orthopaedic Surgeons (view case study)
2004 – COPIC Insurance Company (view case study)
2005 – Affinity Health System (view case study)
2006 – College of Veterinary Medicine – Washington State University (view case study)
2007 – ISMIE Mutual Insurance Company (view case study)
2008 – College of Veterinary Medicine – Michigan State University (view case study)
The case studies posted here reflect the high level of collaboration between IHC and its program partners. IHC selects one organization for the Program Partner Award and a case study illustrates the achievements and commitment of IHC’s Program Partner.