Clinician-Patient Communication To Enhance Health Outcomes
The benefits of effective communication between clinicians and their patients are far-reaching and well documented. Clinicians achieve greater diagnostic accuracy and patients who are actively engaged in decision-making around their care are more adherent to therapeutic regimens and more satisfied with care. Effective communication is the foundation for a strong and trusting relationship, which contributes to provider job satisfaction and decreases the likelihood of malpractice litigation.
Clinicians at every stage of their careers find value in brief workshops focused on specific communication skills that can enhance their effectiveness and job satisfaction. Clinician-Patient Communication to Enhance Health Outcomes provides a fast-paced and highly interactive workshop that gives learners opportunities to practice specific communication skills in structured activities and small group settings.
- Duration 1/2 Day
- Accreditation Approved for CE
- Available To Clinicians
- Course InformationDownload PDF
Clinician-Patient Communication to Enhance Health Outcomes is designed for students and clinicians in active practice in all specialty areas. Workshops can accommodate 6-30 learners to ensure individualized attention and optimal small group learning.
Clinician-Patient Communication to Enhance Health Outcomes is IHC’s flagship medical communication training program. It is offered as a half-day (4 hours) workshop. This workshop is based on a communication model that is backed by research findings. The key points of the 4 Es include:
• Engaging the person,
• Empathizing with their concerns,
• Educating, using clear, concise language and checking for understanding, and
• Enlisting the patient as a partner and focus of the care.
1. Increase learner’s awareness of the biomedical and communication procedures required in healthcare practice;
2. Identify key communication skills essential to the learner’s role in healthcare practice;
3. Provide learners with opportunities to practice key communication skills through structured activities and simulated patient interactions; and
4. Ask learners to commit to applying a minimum of two learned skills to their own patient interactions.
Workshop attendance is limited to 6-30 learners to ensure individualized attention and optimal small group learning experiences.
There is a strong focus on practicing skills: more than 80% of the workshop is devoted to experiential learning opportunities. Learners work individually and in small groups to analyze video enactments of actual cases, and role-play to apply new skills to contextually relevant cases.
The workshop is conducted by trainers who have successfully participated in IHC’s Train-the-Trainer course.
The Institute for Healthcare Communication (IHC) takes responsibility for the content, quality and scientific integrity of this CME/CE activity. IHC is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians. The Institute for Healthcare Communication designates the Clinician-Patient Communication to Enhance Health Outcomes workshop for a maximum of 4 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
The Institute for Healthcare Communication is also accredited by the American Association of Family Physicians (AAFP) to provide prescribed credit for continuing medical education programs. This activity has been reviewed and is acceptable for up to 4 prescribed credit hours by the American Academy of Family Physicians.
The Institute for Healthcare Communication and the University of Pittsburgh School of Nursing are collaborating to jointly provide this program. Nurses completing the program requirements and submitting an evaluation tool will receive a maximum of 4 continuing nursing education contact hours. The University of Pittsburgh School of Nursing is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.
Continuing education (CE) credit may be available to non-physician, non-nurse participants. IHC will provide a certificate of completion, which can be submitted to learners’ respective accrediting organizations. IHC is pleased to provide any necessary documentation to help learners gain CE credits for completion of this activity.