Treating Patients With C.A.R.E.
Healthcare team members across all specialties and roles face continual pressures and challenges ensuring optimal patient care and satisfaction. Patients have better health outcomes when good interactions with staff encourage them to adhere to treatment plans and follow up with care. Patient satisfaction is significantly enhanced when staff members communicate effectively with patients.
Many organizations are under-resourced and present systemic and cultural barriers to optimal communication. In addition, patients may be experiencing pain and anxiety, and may vent their frustrations on healthcare staff. From the patient’s perspective, every person employed by the healthcare organization contributes to the care experience. Every employee has opportunities to make that experience productive and pleasant. This half-day workshop enhances individual clinicians’ and staff members’ abilities to communicate with patients—and with one another—in ways that promote health. IHC’s Treating Patients With C.A.R.E. workshop provides evidence-based skills to help the members of healthcare teams meet their patients’ needs and work together more effectively as teams.
- Duration 1/2 Day, 1 Day
- Accreditation Approved for CE
- Available To Clinicians, Non-Clinicians
- Course InformationDownload PDF
Treating Patients with C.A.R.E. is open to clinicians and non-clinical support staff members and supervisors. Workshops can accommodate 8-24 learners to ensure individualized attention and optimal small group learning.
Treating Patients with C.A.R.E. provides a conceptual model and specific techniques that guide all staff members—anyone who comes in contact with patients–to communicate in ways that will enhance satisfaction and encourage patient partnership. Participants use their own experiences in healthcare to identify staff actions that make a difference. Essential skills are organized into a four-point model: Connect, Appreciate, Respond, and Empower (C.A.R.E.).
By the end of this workshop participants will be able to:
1. Describe what is meant by C.A.R.E.
2. Discuss our organization’s healthcare service standards and how they relate to C.A.R.E.
3. Describe ways for using C.A.R.E. on the job to deliver impressive healthcare service.
This workshop consists of brief presentations, interactive exercises, videotaped case studies and skills practice to build learner awareness, knowledge, skills and confidence regarding communication. Case examples frame realistic issues involving patients and families. Experiential learning activities are key to the effectiveness of the workshop. Exercises are graduated from personal experiences as a patient, through application of skills via video case situations, to realistic application in structured and safe simulated exercises. All learners are encouraged and expected to participate fully in the exercises. At the end of the workshop, learners are asked to commit to implement two C.A.R.E. communication skills and then to evaluate the outcomes associated with these approaches.
The Institute for Healthcare Communication (IHC) takes responsibility for the content, quality and scientific integrity of this CME/CE activity. IHC is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians. The Institute for Healthcare Communication designates the Treating Patients with C.A.R.E. workshop for a maximum of 4.0 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
IHC is also accredited by the American Association of Family Physicians (AAFP) to provide prescribed credit for continuing medical education programs. This activity has been reviewed and is acceptable for up to 4 prescribed credit hours by the American Academy of Family Physicians.
IHC and the University of Pittsburgh School of Nursing are collaborating to jointly provide this program. Nurses completing the program requirements and submitting an evaluation tool will receive a maximum of 4.0 continuing nursing education contact hours. The University of Pittsburgh School of Nursing is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.
Continuing education (CE) credit may be available to non-physician, non-nurse participants. IHC will provide a certificate of completion, which can be submitted to learners’ respective accrediting organizations. IHC is pleased to provide any necessary documentation to help learners gain CE credits for completion of this activity.