Clinician-Patient Communication to Enhance Health Outcomes
The benefits of effective communication between clinicians and their patients are far-reaching and well documented, and accrue to patients, clinicians and the healthcare organizations that employ clinicians. With growing pressures for improved care outcomes, higher patient satisfaction, reduced litigation and increased job satisfaction among providers, organizations are developing a variety of strategies to become more patient-centered. Intentional and focused training for clinicians on the one-on-one communication that is central to the provider-patient relationship yields measurable and lasting benefits. Such training is most effective as part of broad organizational initiatives to transform the way healthcare is delivered. IHC’s Clinician-Patient Communication to Enhance Health Outcomes (CPC) faculty course is expressly designed to build organizational capacity for clinician training, so that communication skills enhancement is robust and sustainable.
The Clinician-Patient Communication to Enhance Health Outcomes faculty course is designed for healthcare professionals including clinicians in all specialty areas, educators, behavioral specialists and others who are committed to promoting patient-centered care. The course is targeted toward professionals involved with professional development within their organizations.
Workshops can accommodate 6-30 learners to ensure individualized attention and optimal small group learning.
The Clinician-Patient Communication to Enhance Health Outcomes (CPC) faculty course employs IHC’s highly effective “train-the-trainer” model. Attendees of the course receive expert guidance to become faculty members for IHC’s Clinician-Patient Communication to Enhance Health Outcomes (CPC) workshop.
The Clinician-Patient Communication to Enhance Health Outcomes (CPC) workshop is IHC’s flagship training program. The content, principles and model used in this workshop are supported by extensive research. It provides a conceptual model and specific techniques that guide clinicians to communicate in ways that will encourage patient partnership, promote positive health outcomes and enhance patient and providers satisfaction. The work shop is fast-paced and interactive.
By the end of the faculty course, learners will:
- Gain background knowledge and facilitation skills required to conduct the CPC workshop at their institution,
- Develop improved clinical communication skills and the ability to role model those skills through simulated patient sessions,
- Identify and practice a coaching and feedback model for use with learners and colleagues, and
- Develop a plan for integrating IHC workshop materials and training to meet the professional development and CE needs at their institution.
If you are interested, please pre-register and we will send you information about our upcoming course schedule.
- Duration 3.5 Days
- Accreditation Approved for CE
- Available To Clinicians, Non-Clinicians
- Course InformationDownload PDF
Participants first experience the Clinician-Patient Communication to Enhance Health Outcomes (CPC) workshop as learners and then practice presenting components of the CPC workshop. An integral part of the CPC faculty course is intensive engagement in small groups, where learners provide feedback to one another. Participants are exposed to the theory and practice underlying graduated involvement, consistent with best practices in adult learning.
IHC will provide each learner with a completed set of educational materials to teach the CPC workshop: a teaching manual (with slide scripts, facilitation guides, teaching strategies and tools), training video vignettes, PowerPoint slide deck, workshop workbook with annotated bibliography, and a carrying bag.
Each trainee will also be required to undergo a certification process to be able to teach the CPC curriculum. The certification process involves individualized coaching and workshop teaching observation by an IHC Master Trainer (cost not included in tuition fee).
The Institute for Healthcare Communication is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to sponsor continuing medical education for physicians. The Institute for Healthcare Communication takes responsibility for the content, quality, and scientific integrity of this CME activity. The Clinician-Patient Communication to Enhance Health Outcomes (CPC) faculty course is designated by the Institute for Healthcare Communication as a continuing medical education activity meeting the criteria for up to 26.75 hours in Category 1 of the Physician’s Recognition Award of the American Medical Association. The Institute for Healthcare Communication is accredited by the American Academy of Family Physicians (AAFP) to provide prescribed credit for continuing medical education programs. This activity has been reviewed and is acceptable by the American Academy of Family Physicians.