Clinician-Patient Communication to Enhance Health Outcomes Faculty Development

Overview

The benefits of effective communication between clinicians and their patients are far-reaching and well documented, and accrue to patients, clinicians and the healthcare organizations that employ clinicians. With growing pressures for improved care outcomes, higher patient satisfaction, reduced litigation and increased job satisfaction among providers, organizations are developing a variety of strategies to become more patient-centered. Intentional and focused training for clinicians on the one-on-one communication that is central to the provider-patient relationship yields measurable and lasting benefits. Such training is most effective as part of broad organizational initiatives to transform the way healthcare is delivered. IHC’s Clinician-Patient Communication to Enhance Health Outcomes (CPC) faculty course is expressly designed to build organizational capacity for clinician training, so that communication skills enhancement is robust and sustainable.

The next Clinician-Patient Communication faculty development course will be conducted virtually July 24-27, 2023. To register online click here (view course details). To download an registration packet click here. To attend the half-day workshop only register here. For more information contact Laurie Mansfield at lmansfield@healthcarecomm.org. 

Audience

The Clinician-Patient Communication to Enhance Health Outcomes (CPC) faculty course is designed for healthcare professionals including clinicians in all specialty areas, educators, behavioral specialists and others who are committed to promoting patient-centered care. The course is targeted toward professionals involved with professional development within their organizations who will teach the CPC workshop.

Workshops can accommodate 6-30 learners to ensure individualized attention and optimal small group learning.

Content

The Clinician-Patient Communication to Enhance Health Outcomes (CPC) faculty course employs IHC’s highly effective “train-the-trainer” model. Attendees of the course receive expert guidance to become faculty members for IHC’s Clinician-Patient Communication to Enhance Health Outcomes (CPC) workshop.

The Clinician-Patient Communication to Enhance Health Outcomes (CPC) workshop is IHC’s flagship training program. The content, principles and model used in this workshop are supported by extensive research. It provides a conceptual model and specific techniques that guide clinicians to communicate in ways that will encourage patient partnership, promote positive health outcomes and enhance patient and providers satisfaction. The work shop is fast-paced and interactive.

Learning Objectives

By the end of the faculty course, learners will:

1. Gain background knowledge and facilitation skills required to conduct the CPC workshop at their institution,
2. Develop improved clinical communication skills and the ability to role model those skills through simulated patient sessions,
3. Identify and practice a coaching and feedback model for use with learners and colleagues, and
4. Develop a plan for integrating IHC workshop materials and training to meet the professional development and CE needs at their institution.

• Duration 3.5 Days
• Accreditation Approved for CE
• Available To Clinicians, Non-Clinicians
• Course InformationDownload PDF

Methodology

Participants first experience the Clinician-Patient Communication to Enhance Health Outcomes (CPC) workshop as learners and then practice presenting components of the CPC workshop. An integral part of the CPC faculty course is intensive engagement in small groups, where learners provide feedback to one another. Participants are exposed to the theory and practice underlying graduated involvement, consistent with best practices in adult learning.
IHC will provide each learner with a completed set of educational materials to teach the CPC workshop: a teaching manual (with slide scripts, facilitation guides, teaching strategies and tools), training video vignettes, PowerPoint slide deck, workshop workbook with annotated bibliography, and a carrying bag.

Throughout the CPC faculty development course, IHC Senior Trainers and small group facilitators provide feedback to learners and assess their readiness to conduct CPC workshops. In the event that additional support and coaching is needed prior to teaching the CPC workshop, IHC Senior Trainers are available to provide such personalized support and guidance. Individualized support is scheduled separately and subject to additional fees.

CME

The Institute for Healthcare Communication takes responsibility for the content, quality and scientific integrity of this CE/CME activity. The Institute for Healthcare Communication is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians. The Institute for Healthcare Communication designates the Clinician-Patient Communication (CPC) faculty course for a maximum of 25.75 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity. The Institute for Healthcare Communication is accredited by the American Academy of Family Physicians (AAFP) to provide prescribed credit for continuing medical education programs.

Continuing education (CE) credit may be available to non-physician participants. IHC will provide a certificate of completion, which can be submitted to learners’ respective accrediting organizations. IHC is pleased to provide any necessary documentation to help learners gain CE credits for completion of this activity.