Treating Patients With C.A.R.E.
The benefits of effective communication between patients and providers and among healthcare team members are well documented: patients have better health outcomes, better adherence to treatment plans and more consistent follow-through, as well as higher levels of satisfaction with their care. The Treating Patients with C.A.R.E. curriculum further teaches effective communication skills to increase patients’ confidence in their care, convey an impressive impression of the facility and increase patients’ ability to carry out steps of treatment. Providers enjoy greater job satisfaction and lower rates of burnout and stress. Healthcare providers across all specialties and roles face continual pressures and challenges ensuring optimal patient care and satisfaction. Organizations are particularly challenged to provide the training capacity to ensure optimal patient communication.
IHC has developed this 2.5-day “train-the-trainer” faculty course to help organizations build training capacity specifically focused on interpersonal communication. Participants gain preparation as IHC faculty members, qualified to teach IHC’s Treating Patients with C.A.R.E. workshop, which provides evidence-based skills to help the members of healthcare teams meet their patients’ needs and work together more effectively as teams.
The Treating Patients with C.A.R.E. faculty course is a fast-paced, intensive workshop with four areas of focus:
- Mastery of the content and facilitation skills for Treating Patients with C.A.R.E. workshop
- C.A.R.E. skills
- Feedback skills
- Implementation and rollout of Treating Patients with C.A.R.E. workshops
The next Treating Patients with C.A.R.E. faculty development program is scheduled for October 28-30, 2019 in Auburn, California. For an application click here.
- Duration 2.5 Days
- Accreditation Approved for CE
- Available To Clinicians, Non-Clinicians
- Course InformationDownload PDF
Treating Patients with C.A.R.E. is open to clinicians and non-clinical support staff members and supervisors with training responsibilities and aptitude, who will lead C.A.R.E. workshops. Workshops can accommodate 8-24 learners to ensure individualized attention and optimal small group learning.
This Treating Patients with C.A.R.E. faculty course provides a conceptual model and specific techniques that guide all staff members to communicate in ways that will enhance satisfaction and encourage patient partnership. It is designed for everyone whose work can impact patients’ and family members’ impressions of the care organization. Participants use their own experiences in health care to identify staff actions that make a difference. Essential skills are organized into a four-point model: Connect, Appreciate, Respond, and Empower (C.A.R.E.).
In addition to a focus on the content and facilitation of the Treating Patients with C.A.R.E. workshop they will teach, participants learn and practice feedback skills as they observe one another’s practice workshop presentations. IHC has developed a model for providing feedback that participants will practice with one another and will use when they lead workshops.
The Treating Patients with C.A.R.E. faculty course includes discussion of practical issues around implementation of training, securing management buy-in, ideas for reinforcing training principals and the nuts-and-bolts of conducting effective presentations.
After participation in this Treating Patients with C.A.R.E. faculty course, learners will be able to:
- Define the four key elements of the C.A.R.E. communication model for delivering impressive healthcare service (Connect, Appreciate, Respond and Empower),
- Demonstrate the four key elements of the C.A.R.E. communication model and describe examples from practice,
- Practice facilitation skills when presenting the Treating Patients with C.A.R.E. workshop, and
- Create an action plan to deliver the Treating Patients with C.A.R.E. workshop at home organization.
Participants in this faculty course practice presenting components of the Treating Patients with C.A.R.E. workshop and provide feedback to one another based on IHC’s structured feedback model. They practice engaging their audience in activities and maintaining the flow of the workshop.
Participants are exposed to the theory and practice underlying graduated involvement. Train-the-trainer faculty course learners practice guiding workshop participants as they move from personal experiences as a patient, through abstract application of skills via videotaped case situations, to realistic application to their own situations. All of the C.A.R.E. workshop activities involve all participants. From a learning standpoint, the theoretical grounding of this approach can be found in the research on cooperative learning and, more recently, action learning. The task for the workshop leader is to explain the steps clearly and to encourage all participants to work with their partners on the tasks.
Throughout each faculty course, IHC Senior Trainers and small group facilitators provide feedback to learners and assess their readiness to conduct C.A.R.E. workshops. In the event that additional support and coaching is needed prior to teaching a C.A.R.E. workshop, IHC Senior Trainers are available to provide such personalized support and guidance. Individualized support is scheduled separately and subject to additional fees.
The Institute for Healthcare Communication (IHC) takes responsibility for the content, quality and scientific integrity of this CME/CE activity. IHC is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to sponsor continuing medical education for physicians. IHC designates this 2.5-day Treating Patients with C.A.R.E. faculty course for a maximum of 18 AMA PRA Category 1 Credits™. Physicians should only claim credit commensurate with the extent of their participation in the activity.
Continuing education (CE) credit may be available to nurses, medical assistants, staff supervisors and other non-physician participants. IHC will provide a certificate of completion, which can be submitted to learners’ respective accrediting organizations. IHC is pleased to provide any necessary documentation to help learners gain CE credits for completion of this activity.