E3 Educate Your Patients
Module 3 provides a deeper exploration into VVV skills and techniques for the third E of the E4 Model: E3 – Educate your patient. The module content highlights scientific evidence showing that patient misunderstanding contributes significantly to non-adherence, adverse outcomes, patient dissatisfaction and malpractice risk. Furthermore, patient misunderstanding can go unrecognized by the clinicians if they assume their communication has been understood as intended. Barriers to education are presented. The biggest obstacle to patient education is the use of technical words and jargon and failure to check to assess patient understanding. Patient education in virtual video visits employs many of the same communication approaches and techniques recommended for effective face-to face visits, with specific verbal and nonverbal caveats. The use of questioning techniques, such as asking for self-diagnosis, is advocated to communicate respect and to underscore how the clinician-patient relationship has evolved into an active collaboration. Finally, practice-enhancing tools such as Ask-Tell-Ask is demonstrated with examples via presentation and video simulation to encourage immediate VVV practice application.
Cost: $149.00 per person for 1 hour online module
- Accreditation Approved for CE
- Available To All Healthcare Professionals
1. Recognize the importance of assessing patient understanding
2. Demonstrate the educational tool of Ask-Tell-Ask
3. Commit to using ONE learned skill in my virtual video interactions with patients
Accreditation: The Institute for Healthcare Communication (IHC) takes responsibility for the content, quality and scientific integrity of this CME/CE activity. IHC is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians. The Institute for Healthcare Communication designates the Clinician-Patient Communication to Enhance Health Outcomes for Virtual Video Visits (CPC for VVV): E3 Education Your Patient for a maximum of 1 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
2020 CME Credit for Physicians: This activity has been approved for 1.0 AMA PRA Category 1 CreditsTM
Tuition is $149.00 per person
These Modules are conducted in Partnership with Karen Zupko & Associates.