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E4–Communication Model for Virtual Video Visits

Overview

Over three decades of research evidence has demonstrated that a clinician’s ability to explain, listen and empathize can have a profound effect on a patient’s health outcomes, including diagnostic accuracy, adherence, satisfaction and malpractice risk. Telemedicine using virtual video visits (VVV) has historically been used to enhance healthcare access for patients living in rural and remote areas; however, we are now seeing exponential growth of its utilization since the COVID-19 pandemic.

Virtual video visits are time and cost effective while ensuring social distancing patients’ and providers’ safety from viral infection. One of the main concerns regarding virtual video visits is that it doesn’t allow for the same clinician-patient connection as is present in office visits. Virtual videos visits can remain personally engaging by using essential communication skills such as listening to patients, building rapport, providing adequate time for patient’s questions, and enlisting patients as partners in decision-making.

The Institute for Healthcare Communication (IHC) is introducing its newest CME/CE accredited online course offering four 1-hour modules of best practices to optimize virtual video visit interactions. A preview of the online course is presented in the Premises Video. This course is based on IHC’s evidence-based E4 Communication Model which is currently adopted by over thirty healthcare systems in the US, Canada and overseas, reaching over 87,000 clinicians since 1989. Through brief presentations, demonstration videos and engaging learning techniques, each module will delve into the E4 model (Engage, Empathize, Educate, Enlist) to increase clinicians’ comfort and confidence in online interactions.

Learning Objectives:

  1. Recognize the value of Virtual Video Visits (VVV) in connecting with patients
  2. List three patient outcomes which are impacted by the quality of clinician communication
  3. Identify the four key communication techniques (E4 model) for VVV interactions

View Premises Video (FREE)

http://healthcarecomm.org/wp-content/uploads/2020/11/CPC-VV-Premises-2.mp4

Register for 4.0-Hour Full Module
Cost: $499.00 per person

  • Duration 1/2 Day
  • Accreditation Approved for CE
  • Available To All Healthcare Professionals
  • Course InformationDownload PDF

Reasons you should Enroll:

Virtual video visits are here to stay! In addition to ensuring continuity of care and safety, they are convenient, flexible and time-efficient for all.

Improve patient satisfaction: Learn foundational skills in the E4 communication model to advance your skill set in your patient interactions.

Expand your clinical communication toolkit: Strengthen and acquire new tools to make virtual video visits optimally effective and efficient.

Gain telemedicine confidence: Learn to address common telemedicine challenges and nonverbal techniques to enhance your patient interactions.

The following introductory video highlights the evidence behind IHC’s E4 Communication Model, which describes why effective communication skills are even more critical for successful patient encounters during Virtual Video Visits.

Tuition for the 4 Modules is $499.00 per person

These Modules are conducted in Partnership with Karen Zupko & Associates.

Institute for Healthcare Communication © 2023