Workshop-PLUS “Difficult” Clinician-Patient Relationships Thursday October 11, 2018, San Francisco, California
It’s human nature: We all experience some interactions as “difficult.” Although the professional literature has historically supported the notion of objectively “difficult patients,” researchers and educators have come to understand that it is the relationship or the interaction that contributes to the difficulty. When difficult interactions persist, clinicians and patients may both feel frustrated and victimized. Fortunately, there are specific communication skills and techniques that clinicians can employ to make challenging interactions more productive and satisfying for all. This interactive program affords opportunities to practice specific techniques, in contextually relevant simulated encounters.
IHC’s evidence-based communication skills programs give clinicians at every stage of their careers unique opportunities to reflect upon and practice patient communication techniques that are more efficient, effective and patient-centered. The foundational communication model for reframing difficult interactions is embodied in the ADOBE acronym:
A = Be Aware and Acknowledge your own thoughts and feelings
D = Discover meaning
O = Opportunity for compassion
B = Boundaries
E = Extend the system
This full-day interactive workshop brings together IHC’s highly regarded “Difficult” Clinician-Patient Relationships skills development workshop in the morning, with an afternoon of contextually relevant skills practice. Trained actors portraying patients use improvisational skills to tailor practice settings to each learner’s interests and goals. Learners benefit from structured and productive feedback, to enhance what they do well.
Tuition Fee: $925.00
Includes workshop, trained simulated patients, lunch, and all curriculum materials.
Tuition payment in full is due upon application acceptance.
Cancellation Policy: 90% refund for cancellation 30 or more days before the program, 80% refund for cancellation within 30 days.
San Francisco Department of Public Health
25 Van Ness Avenue, San Francisco, CA 94102
Air Travel/Ground Transportation
San Francisco International Airport (SFO) is approximately 15 miles from the workshop venue. SFO is served by public transportation (BART, bus), taxi, shuttle services and Uber.
Learners’ choice. Contact Teresa Durbin for suggestions.
The Institute for Healthcare Communication is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to sponsor continuing medical education for physicians. IHC takes responsibility for the content, quality and scientific integrity of this CE/CME activity. The “Difficult” Clinician-Patient Relationships Workshop-PLUS course is designated by the Institute for Healthcare Communication as a continuing medical education activity meeting the criteria for 6.25 hours in Category 1 of the Physician’s Recognition Award of the American Medical Association. This course is approved for 6.25 Patient Experience Education credits (PXEs) through the Patient Experience Institute (PXI).
|8:00 AM - 8:45 AM||Sign-in, Continental breakfast, Welcome|
|8:45 AM - 12:00 PM||Workshop|
|12:00 PM - 1:00 PM||Lunch|
|1:00 PM - 4:00 PM||Skills practice with Simulated Patients|
|4:00 PM - 4:30 PM||Debrief, Evaluation|
Please Complete The Application Below To Attend This Workshop. Your Input Will Contribute To The Design Of Simulation Practice Sessions.
For more information contact Teresa Durbin firstname.lastname@example.org
- Duration 1 Day
- Accreditation Approved for CE
- Available To All Healthcare Professionals